FAQ

SHIPPING

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

We ship worldwide.

We ship with Australia Post  and Sendle.

Our shipping timeframes are stated below:

Australia:
Non-Tracked Standard Shipping (4 to 14 business days)


Express Tracked Shipping (1-3 Business Days)

International:
Non-Tracked Standard Shipping (10-28 Business days)
Tracked business (7-15 Business days)

All orders will be dispatched from our warehouse within 2 business days.

*All shipping times exclude clearance/customs delays.

Customs fees or taxes vary between individual countries. Additional taxes or custom fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, please contact your post office or customs office.

We take every effort to ensure a quick and smooth delivery. However we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.

All items can be tracked using the shipping link provided in your order confirmation email.
Once your Woodu parcel has been dispatched, you will receive a shipping confirmation email that will include all your tracking details.

When your parcel has reached the destination country, it is best to track it with the local carrier/postal service of your country.

Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.

If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.
*Please note: UAE and Israel customers must collect their parcels from their local post office.

We will try our best to have your address changed before dispatched. Please know if your parcel has already been dispatched we are unable to make these changes.

We advise contacting your local post office, as they may be able to redirect your parcel to your location.

Please allow the full shipping timeframe for your parcel to arrive at your location. Please know when your parcel is handed over to your countries post office, they are liable to provide you with further delivery notifications.

If you do not pay your customs fees your order will be returned to sender and we are unable to provide a refund of your order.

If you wish to still receive your order and your item has been returned to us we will be more than happy to resend this out to you at no additional cost.

*Please know we require your order to arrive back to our warehouse before we can resend this.

ORDER INFORMATION

You can request to change the model of your case or you shipping address.
However, please know these changes are not guaranteed as your order will be immediately processed for dispatch.

Note that we are unable to replace items once they have been personalised. 

In any case, we are not liable for changes to orders once they have been placed.

Please check your confirmation email to ensure you have selected the correct case. In the rare instance you believe you have been sent the incorrect item please email photos of the front and back of your items to support@woodu.com.au

Please know Woodu is not liable for incorrectly ordered products. We are unable to replace these unless is a fault made by our warehouse team.

RETURNS & REFUNDS

We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.

If you are dissatisfied with your product please contact our customer care team on support@woodu.com.au advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.

Unfortunately, once your order has been finalised we are unable to cancel and refund your order.

BILLING & PAYMENTS

If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.