Shipping and delivery time


What is the rate and delivery time?

Woodu is located in Gold Coast and are lovingly shipped daily! We use Sendle and Australia Post so you can track your parcel every step of the way. Orders are dispatch the following day.

 

Monday through Friday (excluding bank holidays) Orders placed on Saturday and Sunday will be processed the following Monday.

 

 ZONE PRICE* TIME DELIVERY
Australia 4,95$
FREE SHIPPING over $50

$7,95
4 to 8 business days


1 to 3** business days
New Zealand

$9,95
FREE SHIPPING over $50

$14,95

10 to 21 business days
4 to 7 business days

USA / CANADA

$12,95 

FREE SHIPPING over $50
6 to 21 business days
Rest of The World
$12,95 

FREE SHIPPING over $50 
8 to +30 business days

 *Our prices are calculated in AUD$

 ** Some postcode can take up to 4 business days

COVID-19 1 April UPDATE: Transporters are seeing a significant uplift in parcels and the current reduction in domestic flights has seen delays begin to occur in the domestic and international deliveries. 

 

Our parcels may be delayed as a result of customs clearance

 

Note: Customs charges placed by your country is the responsibility of the buyer. Payment is necessary for your parcel to be delivered. If you are unsure about customs fees in your country, please contact your post office or customs office.

Please make sure you select the correct shipping address during checkout. We will NOT be responsible for shipping costs to the wrong address if you select the wrong address. If we ship to the wrong address in error, we will cover the cost to ship it to the correct address on the receipt.

 

We are NOT responsible for lost, held, or damaged packages. We are NOT responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Australia Post or Sendle along with your order from us, so any shipping issues must be handled by Australia Post, Sendle or your local post. 

 

In the case that your shipment is lost or damaged in transit; you ARE responsible to file the claim with your local post. We are NOT responsible for the shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment. We are also NOT responsible to weather related damage or delays! Once package leaves our hands, it is completely out of control!


Issues:
If there is any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. We do this because customers receive items and email us days later and sometimes months later. 

Email: support@woodu.com

PAYMENT METHODS & SECURITY

We accept AfterPay, Visa, MasterCard, and American Express.You can also choose to pay with PayPal. 

 

When selecting this option at checkout, you will be directed to the PayPal website to log into your account and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the AddictLash store. 

 

AfterPay is available to Australian and NZ customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.To use this service simply:Add your items to your shopping bag and checkout as normal. On the Checkout page, select 'AfterPay' as your Payment Method. Enter your details with Afterpay.

 

 To help ensure that your shopping experience is safe, simple and secure, the AddictaLash shop uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.You will notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.